After you move, you may not have the choice of your preferred utilities provider. Some areas do not allow homeowners or renters to choose their own companies, and each area is assigned a utilities company based on location. However, if you’re lucky enough to live in an area that allows you to choose your utilities provider, you may not know how to compare companies and decide on the best one for you. The experts at MovingAddresses.org are well aware of how hard it can be for homeowners to choose a utility company that is reliable and affordable and one that provides great service. Here are a few red flags you should investigate before nailing down your ideal utility company.
Ask About All Costs
Every utility company has its own way of doing things, and may have slightly different prices. Most of these charges should be in line from company to company, with only a few cents difference for power usage. If you’re looking into a utility company, and it seems to offer extremely cheap pricing that’s not anywhere near the prices of other local companies, it could be a red flag that something is wrong.
According to the team of experts at MovingAddresses.org, these companies may offer cheaper rates because there are several fees and charges they’ll add to your bill. If you find a company that seems affordable and you’re intrigued by its rates, give the company a call and ask about the fees, the charges and the taxes they’ll be adding on to your bill. Be sure to get a bottom-line figure for what your average utility bill will approximately total each month. Comparing the average monthly charges of these companies is a better way of ensuring the actual price you’ll be paying the utilities company each month.
Research Company Reviews and Ratings
The price you’ll be paying is important, but so is the way the company treats its customers and community. The last thing you’ll be worried about if your power goes out is how much you pay for each kilowatt hour you use per month. You’ll be more focused on getting in touch with a representative to get the problem fixed as soon as possible. The experts at MovingAddresses.org suggest turning to trusted online resources to find customer reviews and ratings of the utility company. While the utility company’s website is a great resource for finding out more about the company and pricing, it’s not a good resource for customer reviews. The company’s website will more than a likely only display positive reviews and ratings, which doesn’t give you an accurate depiction of the utility company and how it does business.
Customer forums are also great places to read up on current client experiences with the company. These are open narratives that allow customers to explain the experiences they had with the company in detail. The MovingAddresses.org team recommends reviewing all types of experiences customers have had with the company in these online forums. Sometimes, customers can use these forums to praise the company and the way it handled a problem. As a potential client, these customer forums can allow you to see if there are any patterns of recurring problems you should look out for with the company. If you’re seeing the same problems come up repeatedly, it’s a red flag that you may want to avoid this utility company.
Test Out the Customer Service Department
One of your most frequent interactions with the utility company will be calling the customer service department. If you have a problem with your bill or your service, this is the first number you’ll dial. The team at MovingAddresses.org suggests giving the company a call before you’re even a customer just to see what type of service the company can provide. If you give the service number a call and are stuck in a matrix of frustrating keypad menus that won’t let you get to a live person, you may want to rethink your consideration of the utility company. While your judgment of the entire company shouldn’t be reliant on one interaction with a rude customer service representative, it is something to keep in mind when comparing companies.